--- title: FAQs and Tips | Portail support et base de connaissance - smsmode description: Get answers to the most frequently asked questions and tips to get the most out of the platform and optimize its use. --- [Skip to content](https://support.smsmode.com/en/base-de-connaissance/faqs-and-tips#main-content) - [English](https://support.smsmode.com/en/base-de-connaissance/faqs-and-tips) - [Español](https://support.smsmode.com/es/base-de-connaissance/preguntas-frecuentes-faq-y-consejos) - [Français](https://support.smsmode.com/fr/base-de-connaissance/faq-et-astuces) English Show submenu for translations [More support](https://support.smsmode.com/en/base-de-connaissance/kb-tickets/new) [Customer portal](https://ticket.smsmode.com/tickets-view) [![logo-smsmode-2019-long 1-2.png\]](https://support.smsmode.com/hs-fs/hubfs/logo-smsmode-2019-long%201-2.png?width=140&height=38&name=logo-smsmode-2019-long%201-2.png)](https://support.smsmode.com/en/base-de-connaissance) - [API documentation](https://dev.smsmode.com/) - [My tickets](https://ticket.smsmode.com/tickets-view?offset=0) - [Log out](https://26532669.hs-sites-eu1.com/_hcms/mem/logout) Open main navigation Close main navigation - [API documentation](https://dev.smsmode.com/) - [My tickets](https://ticket.smsmode.com/tickets-view?offset=0) - [Log out](https://26532669.hs-sites-eu1.com/_hcms/mem/logout) - - [English](https://support.smsmode.com/en/base-de-connaissance/faqs-and-tips) - [Español](https://support.smsmode.com/es/base-de-connaissance/preguntas-frecuentes-faq-y-consejos) - [Français](https://support.smsmode.com/fr/base-de-connaissance/faq-et-astuces) English Show submenu for translations - [More support](https://support.smsmode.com/en/base-de-connaissance/kb-tickets/new) - [Customer portal](https://ticket.smsmode.com/tickets-view) - [smsmode.com](https://www.smsmode.com/en/) [smsmode.com](https://www.smsmode.com/en/) Hello! 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[FAQs and Tips](https://support.smsmode.com/en/base-de-connaissance/faqs-and-tips) # FAQs and Tips Get answers to the most frequently asked questions and tips to get the most out of the platform and optimize its use. - [SenderID and OADC compliance in France](https://support.smsmode.com/en/base-de-connaissance/conformit%C3%A9-des-senderid-ou-oadc-en-france) ## Our Rates - [What are the rates and subscription options available?](https://support.smsmode.com/en/base-de-connaissance/what-are-the-rates-and-subscription-options-available) - [What are our rates?](https://support.smsmode.com/en/base-de-connaissance/what-are-our-rates) ## Test the Platform - [Is it possible to test the platform?](https://support.smsmode.com/en/base-de-connaissance/is-it-possible-to-test-the-platform) ## Contacts Management - [Can I create several contact groups or do I have to have a single address book?](https://support.smsmode.com/en/base-de-connaissance/can-i-create-several-contact-groups-or-do-i-have-to-have-a-single-address-book) - [How to segment my contact database?](https://support.smsmode.com/en/base-de-connaissance/how-to-segment-my-contact-database) ## Response Management - [How can I check if a message has been read?](https://support.smsmode.com/en/base-de-connaissance/how-can-i-check-if-a-message-has-been-read) - [Do I have access to the messages I have sent? If so, for how long can I access them?](https://support.smsmode.com/en/base-de-connaissance/do-i-have-access-to-the-messages-i-have-sent-if-so-for-how-long-can-i-access-them) ## Uses of the Platform - [Can the platform be used for private use?](https://support.smsmode.com/en/base-de-connaissance/can-the-platform-be-used-for-private-use) - [What are the most important advantages and uses of smsmode©?](https://support.smsmode.com/en/base-de-connaissance/what-are-the-most-important-advantages-and-uses-of-smsmode) - [In which situations can smsmode© be used?](https://support.smsmode.com/en/base-de-connaissance/in-which-situations-can-smsmode-be-used) - [What is the function of the channels?](https://support.smsmode.com/en/base-de-connaissance/what-is-the-function-of-the-channels) ## Tips and tricks - [How to obtain a LOA (Letter of Authorization) for your Sender IDs in ISA?](https://support.smsmode.com/en/base-de-connaissance/how-to-obtain-a-loa-letter-of-authorization-for-your-sender-ids-in-isa-forbiden-except-with-an-authorisation) - [Product and Channels](https://support.smsmode.com/en/base-de-connaissance/product-and-channels#main-content) - [RCS](https://support.smsmode.com/en/base-de-connaissance/product-and-channels#rcs) - [Setup and Installation](https://support.smsmode.com/en/base-de-connaissance/setup-and-installation#main-content) - [Fees and payment methods](https://support.smsmode.com/en/base-de-connaissance/setup-and-installation#fees-and-payment-methods) - [Contact management](https://support.smsmode.com/en/base-de-connaissance/setup-and-installation#contact-management) - [Message sending management](https://support.smsmode.com/en/base-de-connaissance/setup-and-installation#message-sending-management) - [My Account](https://support.smsmode.com/en/base-de-connaissance/setup-and-installation#my-account) - [Security Measures](https://support.smsmode.com/en/base-de-connaissance/setup-and-installation#security-measures) - [Basic Functionalities](https://support.smsmode.com/en/base-de-connaissance/basic-functionalities#main-content) - [Contacts Management](https://support.smsmode.com/en/base-de-connaissance/basic-functionalities#contacts-management) - [Response Management](https://support.smsmode.com/en/base-de-connaissance/basic-functionalities#response-management) - [Campaign Management](https://support.smsmode.com/en/base-de-connaissance/basic-functionalities#campaign-management) - [Security](https://support.smsmode.com/en/base-de-connaissance/basic-functionalities#security) - [Different Uses](https://support.smsmode.com/en/base-de-connaissance/basic-functionalities#different-uses) - [Security Parameters](https://support.smsmode.com/en/base-de-connaissance/basic-functionalities#security-parameters) - [content](https://support.smsmode.com/en/base-de-connaissance/basic-functionalities#content) - [Advanced functionalities](https://support.smsmode.com/en/base-de-connaissance/advanced-functionalities#main-content) - [Automations](https://support.smsmode.com/en/base-de-connaissance/advanced-functionalities#automations) - [Troubleshooting and Problem Solving](https://support.smsmode.com/en/base-de-connaissance/troubleshooting-and-problem-solving#main-content) - [Error Codes](https://support.smsmode.com/en/base-de-connaissance/troubleshooting-and-problem-solving#error-codes) - [Integrations, Plug-ins and APIs](https://support.smsmode.com/en/base-de-connaissance/integrations-plug-ins-and-apis#main-content) - [Integration with other services](https://support.smsmode.com/en/base-de-connaissance/integrations-plug-ins-and-apis#integration-with-other-services) - [Protocols](https://support.smsmode.com/en/base-de-connaissance/integrations-plug-ins-and-apis#protocols) - [API REST](https://support.smsmode.com/en/base-de-connaissance/integrations-plug-ins-and-apis#api-rest) - [SMPP](https://support.smsmode.com/en/base-de-connaissance/integrations-plug-ins-and-apis#smpp) - [Technical Support](https://support.smsmode.com/en/base-de-connaissance/technical-support#main-content) - [How to request assistance](https://support.smsmode.com/en/base-de-connaissance/technical-support#how-to-request-assistance) - [FAQs and Tips](https://support.smsmode.com/en/base-de-connaissance/faqs-and-tips#main-content) - [Our Rates](https://support.smsmode.com/en/base-de-connaissance/faqs-and-tips#our-rates) - [Test the Platform](https://support.smsmode.com/en/base-de-connaissance/faqs-and-tips#test-the-platform) - [Contacts Management](https://support.smsmode.com/en/base-de-connaissance/faqs-and-tips#contacts-management) - [Response Management](https://support.smsmode.com/en/base-de-connaissance/faqs-and-tips#response-management) - [Uses of the Platform](https://support.smsmode.com/en/base-de-connaissance/faqs-and-tips#uses-of-the-platform) - [Tips and tricks](https://support.smsmode.com/en/base-de-connaissance/faqs-and-tips#tips-and-tricks) - [Billing](https://support.smsmode.com/en/base-de-connaissance/billing) - [Safety measures](https://support.smsmode.com/en/base-de-connaissance/safety-measures) [![Chill listening crop-3](https://support.smsmode.com/hs-fs/hubfs/Imported%20images/smsmode-logo-769x172%20(2).png?width=107&height=24&name=smsmode-logo-769x172%20(2).png "Chill listening crop-3")](https://www.smsmode.com/) Help center www.smsmode.com Copyright © 2026, smsmode©