--- title: How can I access my customers' responses on the platform? description: On our platform, you have the ability to access your users' responses. --- [Skip to content](https://support.smsmode.com/en/base-de-connaissance/how-can-i-access-my-customers-responses-on-the-platform#main-content) English Show submenu for translations [More support](https://support.smsmode.com/en/base-de-connaissance/kb-tickets/new?hsLang=en) [Customer portal](https://ticket.smsmode.com/tickets-view?hsLang=en) [![logo-smsmode-2019-long 1-2.png\]](https://support.smsmode.com/hs-fs/hubfs/logo-smsmode-2019-long%201-2.png?width=140&height=38&name=logo-smsmode-2019-long%201-2.png)](https://support.smsmode.com/en/base-de-connaissance?hsLang=en) - [API documentation](https://dev.smsmode.com/) - [My tickets](https://ticket.smsmode.com/tickets-view?offset=0) - [Log out](https://26532669.hs-sites-eu1.com/_hcms/mem/logout) Open main navigation Close main navigation - [API documentation](https://dev.smsmode.com/) - [My tickets](https://ticket.smsmode.com/tickets-view?offset=0) - [Log out](https://26532669.hs-sites-eu1.com/_hcms/mem/logout) - English Show submenu for translations - [More support](https://support.smsmode.com/en/base-de-connaissance/kb-tickets/new) - [Customer portal](https://ticket.smsmode.com/tickets-view) - [smsmode.com](https://www.smsmode.com/en/) [smsmode.com](https://www.smsmode.com/en/) Hello! How can we help you today? - There are no suggestions because the search field is empty. 1. [Portail support et base de connaissance - smsmode](https://support.smsmode.com/en/base-de-connaissance?hsLang=en) 2. [Basic Functionalities](https://support.smsmode.com/en/base-de-connaissance/basic-functionalities?hsLang=en) 3. [Response Management](https://support.smsmode.com/en/base-de-connaissance/basic-functionalities?hsLang=en#response-management) # How can I access my customers' responses on the platform? ## On our platform, you have the ability to access your users' responses. You can access your customers' responses in two ways: through the "Messaging" tab in the customer area, or by configuring a callback URL to receive responses directly in real time. - [Product and Channels](https://support.smsmode.com/en/base-de-connaissance/product-and-channels?hsLang=en#main-content) - [RCS](https://support.smsmode.com/en/base-de-connaissance/product-and-channels?hsLang=en#rcs) - [Setup and Installation](https://support.smsmode.com/en/base-de-connaissance/setup-and-installation?hsLang=en#main-content) - [Fees and payment methods](https://support.smsmode.com/en/base-de-connaissance/setup-and-installation?hsLang=en#fees-and-payment-methods) - [Contact management](https://support.smsmode.com/en/base-de-connaissance/setup-and-installation?hsLang=en#contact-management) - [Message sending management](https://support.smsmode.com/en/base-de-connaissance/setup-and-installation?hsLang=en#message-sending-management) - [My Account](https://support.smsmode.com/en/base-de-connaissance/setup-and-installation?hsLang=en#my-account) - [Security Measures](https://support.smsmode.com/en/base-de-connaissance/setup-and-installation?hsLang=en#security-measures) - [Basic Functionalities](https://support.smsmode.com/en/base-de-connaissance/basic-functionalities?hsLang=en#main-content) - [Contacts Management](https://support.smsmode.com/en/base-de-connaissance/basic-functionalities?hsLang=en#contacts-management) - [Response Management](https://support.smsmode.com/en/base-de-connaissance/basic-functionalities?hsLang=en#response-management) - [Campaign Management](https://support.smsmode.com/en/base-de-connaissance/basic-functionalities?hsLang=en#campaign-management) - [Security](https://support.smsmode.com/en/base-de-connaissance/basic-functionalities?hsLang=en#security) - [Different Uses](https://support.smsmode.com/en/base-de-connaissance/basic-functionalities?hsLang=en#different-uses) - [Security Parameters](https://support.smsmode.com/en/base-de-connaissance/basic-functionalities?hsLang=en#security-parameters) - [content](https://support.smsmode.com/en/base-de-connaissance/basic-functionalities?hsLang=en#content) - [Advanced functionalities](https://support.smsmode.com/en/base-de-connaissance/advanced-functionalities?hsLang=en#main-content) - [Automations](https://support.smsmode.com/en/base-de-connaissance/advanced-functionalities?hsLang=en#automations) - [Troubleshooting and Problem Solving](https://support.smsmode.com/en/base-de-connaissance/troubleshooting-and-problem-solving?hsLang=en#main-content) - [Error Codes](https://support.smsmode.com/en/base-de-connaissance/troubleshooting-and-problem-solving?hsLang=en#error-codes) - [Integrations, Plug-ins and APIs](https://support.smsmode.com/en/base-de-connaissance/integrations-plug-ins-and-apis?hsLang=en#main-content) - [Integration with other services](https://support.smsmode.com/en/base-de-connaissance/integrations-plug-ins-and-apis?hsLang=en#integration-with-other-services) - [Protocols](https://support.smsmode.com/en/base-de-connaissance/integrations-plug-ins-and-apis?hsLang=en#protocols) - [API REST](https://support.smsmode.com/en/base-de-connaissance/integrations-plug-ins-and-apis?hsLang=en#api-rest) - [SMPP](https://support.smsmode.com/en/base-de-connaissance/integrations-plug-ins-and-apis?hsLang=en#smpp) - [Technical Support](https://support.smsmode.com/en/base-de-connaissance/technical-support?hsLang=en#main-content) - [How to request assistance](https://support.smsmode.com/en/base-de-connaissance/technical-support?hsLang=en#how-to-request-assistance) - [FAQs and Tips](https://support.smsmode.com/en/base-de-connaissance/faqs-and-tips?hsLang=en#main-content) - [Our Rates](https://support.smsmode.com/en/base-de-connaissance/faqs-and-tips?hsLang=en#our-rates) - [Test the Platform](https://support.smsmode.com/en/base-de-connaissance/faqs-and-tips?hsLang=en#test-the-platform) - [Contacts Management](https://support.smsmode.com/en/base-de-connaissance/faqs-and-tips?hsLang=en#contacts-management) - [Response Management](https://support.smsmode.com/en/base-de-connaissance/faqs-and-tips?hsLang=en#response-management) - [Uses of the Platform](https://support.smsmode.com/en/base-de-connaissance/faqs-and-tips?hsLang=en#uses-of-the-platform) - [Tips and tricks](https://support.smsmode.com/en/base-de-connaissance/faqs-and-tips?hsLang=en#tips-and-tricks) - [Billing](https://support.smsmode.com/en/base-de-connaissance/billing?hsLang=en) - [Safety measures](https://support.smsmode.com/en/base-de-connaissance/safety-measures?hsLang=en) [![Chill listening crop-3](https://support.smsmode.com/hs-fs/hubfs/Imported%20images/smsmode-logo-769x172%20(2).png?width=107&height=24&name=smsmode-logo-769x172%20(2).png "Chill listening crop-3")](https://www.smsmode.com/) Help center www.smsmode.com Copyright © 2026, smsmode©