--- title: 4. User and role management description: • correctly configure access to your smsmode© customer account. --- [Skip to content](https://support.smsmode.com/en/base-de-connaissance/user-role-management#main-content) English Show submenu for translations [More support](https://support.smsmode.com/en/base-de-connaissance/kb-tickets/new?hsLang=en) [Customer portal](https://ticket.smsmode.com/tickets-view?hsLang=en) [![logo-smsmode-2019-long 1-2.png\]](https://support.smsmode.com/hs-fs/hubfs/logo-smsmode-2019-long%201-2.png?width=140&height=38&name=logo-smsmode-2019-long%201-2.png)](https://support.smsmode.com/en/base-de-connaissance?hsLang=en) - [API documentation](https://dev.smsmode.com/) - [My tickets](https://ticket.smsmode.com/tickets-view?offset=0) - [Log out](https://26532669.hs-sites-eu1.com/_hcms/mem/logout) Open main navigation Close main navigation - [API documentation](https://dev.smsmode.com/) - [My tickets](https://ticket.smsmode.com/tickets-view?offset=0) - [Log out](https://26532669.hs-sites-eu1.com/_hcms/mem/logout) - English Show submenu for translations - [More support](https://support.smsmode.com/en/base-de-connaissance/kb-tickets/new) - [Customer portal](https://ticket.smsmode.com/tickets-view) - [smsmode.com](https://www.smsmode.com/en/) [smsmode.com](https://www.smsmode.com/en/) Hello! How can we help you today? - There are no suggestions because the search field is empty. 1. [Portail support et base de connaissance - smsmode](https://support.smsmode.com/en/base-de-connaissance?hsLang=en) 2. [Safety measures](https://support.smsmode.com/en/base-de-connaissance/safety-measures?hsLang=en) # 4. User and role management ## • correctly configure access to your smsmode© customer account. [![I do it now](https://support.smsmode.com/hs-fs/hubfs/btn-idoitnow.png?width=130&height=50&name=btn-idoitnow.png)](https://ui.smsmode.com/organization) You can also access the page directly here: https://ui.smsmode.com/organization   At smsmode©, you can invite new members to join your organization and thus be able to access our services. Each member is identified by their email address and this access is intended to be used by a single person. Each user access is associated with a specific role that determines what rights are granted to that member and determines what account information they can access and what tasks they can perform. There are 3 roles: ✱   **administrator:** has complete rights and total control over the entire account (main account, sub-account and channels). ✱   **manager:** has overall control over the account, except for adding new members and managing sub-organizations. ✱   **user:** has a very limited role with access limited to sending messages, managing the address book, all on a single channel. It is important to improve the security of your account, to remove obsolete access and to verify that the assigned roles/channels correspond to the missions of these members. **FREQUENTLY ASKED QUESTIONS** | ![idée](https://support.smsmode.com/hs-fs/hubfs/icone-idee-1.png?width=30&height=33&name=icone-idee-1.png) | **Organisation, member, channel. What are the differences?**   • An *Organisation*, the equivalent of an *Account*, is associated with a company. Sub-accounts, called *Sub-Organisations*, can also be created.  • A *Member* is a user with personal access linked to their email address.  • A *Channel* is a distinct and specific *SMS route* to which particular constraints apply. There are 3 channels: marketing, notification and OTP. | | --- | --- | | ![sécurité](https://support.smsmode.com/hs-fs/hubfs/icone-securite.png?width=30&height=33&name=icone-securite.png) | **I have a manager role, can I define the access rights?** Unfortunately not. Only the administrator can do this. Please note that there can only be one administrator per organisation. Only the administrator can invite and remove members and only the administrator can manage member roles. |   - [Product and Channels](https://support.smsmode.com/en/base-de-connaissance/product-and-channels?hsLang=en#main-content) - [RCS](https://support.smsmode.com/en/base-de-connaissance/product-and-channels?hsLang=en#rcs) - [Setup and Installation](https://support.smsmode.com/en/base-de-connaissance/setup-and-installation?hsLang=en#main-content) - [Fees and payment methods](https://support.smsmode.com/en/base-de-connaissance/setup-and-installation?hsLang=en#fees-and-payment-methods) - [Contact management](https://support.smsmode.com/en/base-de-connaissance/setup-and-installation?hsLang=en#contact-management) - [Message sending management](https://support.smsmode.com/en/base-de-connaissance/setup-and-installation?hsLang=en#message-sending-management) - [My Account](https://support.smsmode.com/en/base-de-connaissance/setup-and-installation?hsLang=en#my-account) - [Security Measures](https://support.smsmode.com/en/base-de-connaissance/setup-and-installation?hsLang=en#security-measures) - [Basic Functionalities](https://support.smsmode.com/en/base-de-connaissance/basic-functionalities?hsLang=en#main-content) - [Contacts Management](https://support.smsmode.com/en/base-de-connaissance/basic-functionalities?hsLang=en#contacts-management) - [Response Management](https://support.smsmode.com/en/base-de-connaissance/basic-functionalities?hsLang=en#response-management) - [Campaign Management](https://support.smsmode.com/en/base-de-connaissance/basic-functionalities?hsLang=en#campaign-management) - [Security](https://support.smsmode.com/en/base-de-connaissance/basic-functionalities?hsLang=en#security) - [Different Uses](https://support.smsmode.com/en/base-de-connaissance/basic-functionalities?hsLang=en#different-uses) - [Security Parameters](https://support.smsmode.com/en/base-de-connaissance/basic-functionalities?hsLang=en#security-parameters) - [content](https://support.smsmode.com/en/base-de-connaissance/basic-functionalities?hsLang=en#content) - [Advanced functionalities](https://support.smsmode.com/en/base-de-connaissance/advanced-functionalities?hsLang=en#main-content) - [Automations](https://support.smsmode.com/en/base-de-connaissance/advanced-functionalities?hsLang=en#automations) - [Troubleshooting and Problem Solving](https://support.smsmode.com/en/base-de-connaissance/troubleshooting-and-problem-solving?hsLang=en#main-content) - [Error Codes](https://support.smsmode.com/en/base-de-connaissance/troubleshooting-and-problem-solving?hsLang=en#error-codes) - [Integrations, Plug-ins and APIs](https://support.smsmode.com/en/base-de-connaissance/integrations-plug-ins-and-apis?hsLang=en#main-content) - [Integration with other services](https://support.smsmode.com/en/base-de-connaissance/integrations-plug-ins-and-apis?hsLang=en#integration-with-other-services) - [Protocols](https://support.smsmode.com/en/base-de-connaissance/integrations-plug-ins-and-apis?hsLang=en#protocols) - [API REST](https://support.smsmode.com/en/base-de-connaissance/integrations-plug-ins-and-apis?hsLang=en#api-rest) - [SMPP](https://support.smsmode.com/en/base-de-connaissance/integrations-plug-ins-and-apis?hsLang=en#smpp) - [Technical Support](https://support.smsmode.com/en/base-de-connaissance/technical-support?hsLang=en#main-content) - [How to request assistance](https://support.smsmode.com/en/base-de-connaissance/technical-support?hsLang=en#how-to-request-assistance) - [FAQs and Tips](https://support.smsmode.com/en/base-de-connaissance/faqs-and-tips?hsLang=en#main-content) - [Our Rates](https://support.smsmode.com/en/base-de-connaissance/faqs-and-tips?hsLang=en#our-rates) - [Test the Platform](https://support.smsmode.com/en/base-de-connaissance/faqs-and-tips?hsLang=en#test-the-platform) - [Contacts Management](https://support.smsmode.com/en/base-de-connaissance/faqs-and-tips?hsLang=en#contacts-management) - [Response Management](https://support.smsmode.com/en/base-de-connaissance/faqs-and-tips?hsLang=en#response-management) - [Uses of the Platform](https://support.smsmode.com/en/base-de-connaissance/faqs-and-tips?hsLang=en#uses-of-the-platform) - [Tips and tricks](https://support.smsmode.com/en/base-de-connaissance/faqs-and-tips?hsLang=en#tips-and-tricks) - [Billing](https://support.smsmode.com/en/base-de-connaissance/billing?hsLang=en) - [Safety measures](https://support.smsmode.com/en/base-de-connaissance/safety-measures?hsLang=en) [![Chill listening crop-3](https://support.smsmode.com/hs-fs/hubfs/Imported%20images/smsmode-logo-769x172%20(2).png?width=107&height=24&name=smsmode-logo-769x172%20(2).png "Chill listening crop-3")](https://www.smsmode.com/) Help center www.smsmode.com Copyright © 2026, smsmode©